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CVE-2024-57728
CISA KEV
high
[KEV] Path Traversal in Simplehelp path-traversal (CVE-2024-57728)
Summary
path traversal in Simplehelp path-traversal (CVE-2024-57728). Risk of unauthorized operations or information disclosure. Listed in CISA KEV — actively exploited.
AI summary openai / gpt-4o
SimpleHelp software has a vulnerability where attackers can upload malicious files and potentially take over the system, risking the exposure of sensitive information. Similar to past issues such as Heartbleed, such bugs pose significant security risks. Immediate system updates are necessary to ensure safety.
SimpleHelp contains a path traversal vulnerability allowing admin users to upload files anywhere in the system using crafted zip files, leading to arbitrary code execution. The affected version range is not specified, nor is the remediation version. The specific endpoints or parameter names involved remain unknown, and administrative authentication is required. Application of the vendor's patch is recommended immediately.
❓ What is the problem
Path traversal in SimpleHelp allowing arbitrary file uploads via crafted zip files.
📍 Affected scope
Admin interface of SimpleHelp software (specific endpoint unspecified).
🔥 Severity
High severity due to potential for arbitrary code execution upon system file write.
🔧 How to fix
Apply the latest patch from the vendor.
🛡️ Workaround
No specific workaround provided; applying vendor patch is recommended.
🔍 Detection
Check file upload logs for any unrecognized files or patterns indicating crafted zip files.
Related past incidents Similar incidents extracted from past CVEs
Apache Struts RCE through insufficient input validation, similar risk of remote code execution.
Path Traversal in WordPress allowing arbitrary file deletion, similar in involving unsafe file access.
Zip Slip vulnerability in zip.js library, similar in use of crafted zip for path traversal.
If this happens at your company Expected impact per business scenario
📌 E-commerce site using SimpleHelp for customer support.
Attackers may upload malicious scripts to execute within the web server environment, potentially accessing customer data or taking over transactions.
📌 Internal IT management using SimpleHelp for systems monitoring.
Malicious uploads could result in unauthorized system access or modification of monitoring data, undermining security protocols.
📌 Healthcare application support system deploying SimpleHelp for remote assistance.
Security breaches could lead to exposure of sensitive patient data, violating compliance laws and resulting in significant legal liabilities.
Recommended action
Apply the vendor's security patch immediately and review file upload policies.
Response Actions (7 steps)
Concrete steps and command examples for SOC/SRE teams to execute in order
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1Identify exposure identify
grep -r 'path-traversal' . | grep -v node_modulesリポジトリと本番環境の依存ファイル (package-lock.json / requirements.txt / go.sum / Gemfile.lock 等) で `path-traversal` を grep し、稼働しているサービス・バージョンを把握する。
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4Consider incident declaration escalate
Notify SOC / on-callCISA KEV登録済 = 実環境で悪用が観測されている。Step 3 で兆候があればインシデント対応宣言、無くてもパッチ適用までWAF強化を最優先で。
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7Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番では Step 3 と同じログクエリでアラート再発が無いか継続監視。
References
- advisory NVD